ACI’s Top Airport Rankings for 2016

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Airports Council International (ACI) has just announced the annual Airport Service Quality Awards for 2016. 

Airport Service Quality (ASQ) awards have grown significantly in prestige and competitiveness in recent years, so ACI has added a new category in 2016, “Best Airport by Size and Region.” The awards highlight airports in developed and underdeveloped countries that place high importance on providing the best possible passenger experience and service.

The awards are based on the results of roughly 600,000 satisfaction surveys taken from the traveling public at 320 participating airports in 80 countries across the globe. The ASQ survey is widely recognized in the industry for its impartiality and strict quality controls.

Participating airports must conduct surveys, in strict accordance with the guidelines and criteria, for 12 months consecutively. Passengers, from selected passenger groups, taking selected flights to selected destinations and regions are interviewed prior to boarding their flights.

This is how the honors were assigned in 2016 in two of the four categories:

Best Airport by Region (over 2 mppa*)

Africa:

1st place: Sir Seewoosagur Ramgoolam International Airport (FIMP/MRU)

2nd place: King Shaka International Airport (FALE/DUR)

3rd place: Cape Town International Airport (FACT/CPT)

Asia-Pacific: 

1st place: Incheon International Airport (RKSI/ICN)

2nd place (tied):

  • Indira Gandhi International Airport (VIDP/DEL)
  • Chhatrapati Shivaji International Airport (VABB/BOM)
  • Singapore Changi Airport (WSSS/SIN)

3rd place (tied):

  • Beijing Capital International Airport (ZBAA/PEK)
  • Haikou Meilan International Airport (ZJHK/HAK)

Europe:

1st place: Sochi International Airport (URSS/AER)

2nd place: Sheremetyevo International Airport (UUEE/SVO)

3rd place (tied):

  • Dublin Airport (EIDW/DUB)
  • Malta International Airport (LMML/MLA)
  • Porto International Airport (LPPR/OPO)
  • Zurich Airport (LSZH/ZRH)

Middle East:

1st place: Abu Dhabi International Airport (OMAA/AUH)

2nd place: Queen Alia International Airport (OJAI/AMM)

3rd place: Dubai International Airport (OMDB/DXB)

North America:

1st place (tied):

  • Indianapolis International Airport (KIND/IND)
  • Jacksonville International Airport (KJAX/JAX)
  • Billy Bishop Toronto City Airport (CYTZ/YTZ)

2nd place (tied):

  • El Paso International Airport (KELP/ELP)
  • Ottawa MacDonald-Cartier International Airport (CYOW/YOW)
  • Tampa International Airport (KTPA/TPA)

3rd place (tied):

  • Austin-Bergstrom International Airport (KAUS/AUS)
  • Dallas-Love Field (KDAL/DAL)
  • Edmonton International Airport (CYEG/YEG)
  • Halifax Stanfield International Airport (CYHZ/YHZ)
  • San Antonio International Airport (KSAT/SAT)
  • Winnipeg James Armstrong Richardson International Airport (CYWG/YWG)

Latin America and the Caribbean:

1st place: Jose Joaquin de Olmeda International Airport (SEGU/GYE)

2nd place (tied):

  • Lynden Pindling International Airport (MYNN/NAS)
  • Punta Cana International Airport (MDPC/PUJ)

3rd place (tied):

  • Queen Beatrix International Airport (TNCA/AUA)
  • Mariscal Sucre International Airport (SEQM/UIO)

*Million passengers per annum

Best Airport by Size

2-5 Million:

1st place (tied):

  • Jose Joaquin de Olmeda International Airport (SEGU/GYE)
  • Jaipur International Airport (VIJP/JAI)
  • Sochi International Airport (URSS/AER)

2nd place (tied):

  • Srinagar International Airport (VISR/SXR)
  • Billy Bishop Toronto City Airport (CYTZ/YTZ)

3rd place (tied):

  • Langkawi International Airport (WMKL/LGK)
  • Ottawa MacDonald-Cartier International Airport (CYOW/YOW)

6-15 Million:

1st place (tied):

  • Rajiv Gandhi International Airport (VOHS/HYD)
  • Tianjin International Airport (ZBTJ/TSN)

2nd place (tied):

  • Zhengzhou Xinzheng International Airport (ZHCC/CGO)
  • Hohhot Baita International Airport (ZBHH/HET)

3rd place (tied):

  • Queen Alia International Airport (OJAI/AMM)
  • Chiang Mai International Airport (VTCC/CNX)
  • Cochin International Airport (VOCI/COK)
  • Indianapolis International Airport (KIND/IND)
  • Jacksonville International Airport (KJAX/JAX)

16-25 Million

1st place: Haikou Meilan International Airport (ZJHK/HAK)

2nd place (tied):

  • Sanya Phoenix International Airport (ZJSY/SYX)
  • Gimpo International Airport (RKSS/GMP)

3rd place: Ngurah Rai International Airport (WADD/DPS)

26-40 Million:

1st place: Taiwan Taoyuan International Airport (RCTP/TPE)

2nd place: Shenzhen Bao’an International Airport (ZGSZ/SZX)

3rd place: Hanghou Xiaoshan International Airport (ZSHC/HGH)

Over 40 Million:

1st place: Incheon International Airport (RKSI/ICN)

2nd place (tied):

  • Indira Gandhi International Airport (VIDP/DEL)
  • Chhatrapati Shivaji International Airport (VABB/BOM)
  • Beijing Capital International Airport (ZBAA/PEK)

At UAS International Trip Support, we salute these airports and appreciate the hard work and dedication they put into their operations. Great job! To learn more about these annual awards and the rest of the 2016 results, visit the ASQ Awards webpage.